Our FAQ page is under construction. If you have any questions in the meantime please contact us.
Can I return goods which I have received?
Myon Pure will offer a refund of unopened, unused items returned within 7 working days provided they are in the original condition. We cannot accept returns of opened goods.
Are all Myon Pure products organic?
Myon Pure stock a wide selection of brands, some 100% organic, others made with natural ingredients. Although not all of our products are 100% organic or natural, we work with brands whose philosophies mirror ours, and who use the highest possible percentage of organic and natural ingredients which will benefit your body. We provide as much information as possible on our website about our brands and avoid toxic chemicals which are thought to be harmful such as parabens, SLS, phthalates and much more.
Are Myon Pure products cruelty free?
Yes, we are against animal testing.
What if I have an allergic reaction to a product?
If you have carried out a patch test as advised, and have an allergic reaction, discontinue using the product immediately and seek medical advice.
We cannot be held responsible for allergic reactions.
How do I do a patch test?
You can do a patch test on the skin on the inside of your wrist, or behind your ear if it is only your face that you suspect is sensitive. Simply apply the product to that area, and if irritation occurs in the form of a rash, prickling, tingling sensation, burning, redness or any other adverse reaction on the skin, remove the product instantly with warm water and a damp cloth and discontinue use.
I have sensitive skin, can I use Myon Pure products?
Myon Pure only stock products from reputable Organic and Natural Beauty brands, and our products are free from the most common allergens. However, everyone’s skin is unique and we can’t be certain how each individual will react. Some people may be sensitive to natural ingredients such as fruit extract or essential oils, which is why we clearly label all of the ingredients found in our products so that you can assess the suitability to your skin type. Even the most gentle ingredients can cause reactions in some people’s skin so we would always suggest you do a patch test on the inside of the wrist area to ascertain suitability.
Can I use Myon Pure products when pregnant?
Some of our products contain essential oils which may not be suitable when pregnant or breast feeding so we would recommend you contact your physician for advice.